Frequently Asked Questions
Everything you need to know about your Mazen Online beauty journey.
Are your beauty products 100% authentic?
Yes, at Mazen Online, we guarantee that all our products are 100% authentic and sourced directly from authorized distributors and official brand partners.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express options are available at checkout if you need your beauty essentials sooner.
What is your return policy for skincare and cosmetics?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Do you offer international shipping?
Currently, we ship to select countries. Please check our shipping calculator at checkout to see if delivery is available to your specific location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a seamless and secure shopping experience.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress.